HEAT is a world leading help desk software, which was developed on base of suggestions from experienced Helpdesk-Managers. Due to the functionality and ease of use HEAT has been awarded repeatedly in the last years.

HEAT® Service & Support™ provides a complete, tailor-made customer service solution that allows businesses to have effective interactions between staff and customer service.

This affordable, user-friendly and handy solution helps to get an overview of customer service and service operations and to have them quickly and effectively done.

Benefits at a Glance

• Intuitive wizards for fast implementation
• highly customizable; no programming required
• easy-to-use call logging, tracking reporting and management features
• Excellent customer service, training and support programs
  
  

Key features 

• HEAT® Quick Start Wizard™ — Tailors the system to your business environment quickly and easily.
• Call Logging — Provides all the tools necessary to log and track 100% of your calls and resolve them more quickly than ever before.
• Business Process Automation Module™ (BPAM) —Automates many business processes and monitors the system for problem issues.
• Auto Ticket Generator (ATG) — Automatically creates new call tickets and updates existing call tickets via a variety of sources, including MAPI (i.e. Outlook, GroupWise, etc.), VIM (i.e. Lotus Notes) and POP3. Additionally, Auto Ticket Generator can automatically respond to requests for call ticket information and status.
• HEAT® Answer Wizard™ — Provides easy selection from more than 200 predefined reports, with quick answers to business questions.
• HEAT® Manager’s Console™ —Monitors key metrics and graphically illustrates help desk status at a glance.
• iHEAT™ — Provides technicians remote access to HEAT using a Web browser with no additional plug-ins required. Enables 24/7 remote access to core HEAT functionality, allowing technicians greater mobility and productivity
   

Add-on modules deliver even greater value! 

• HEAT® Self Service™ — Reduces service desk calls up to 15%
• HEAT® AssetTracker™ — Saves your IT budget up to 30%
• Knowledge Management — Saves up to 30% of IT budget by reducing training costs, unnecessary escalations, and call lengths
• GoldMine® Sales & Marketing™ — Integration with HEAT provides a com-
  plete customer relationship management tool.

HEAT is available in multiple languages. Additional tools can be found here.

Click here for a short web demonstration.

Please turn to one of our engineers to find out your specific requirements.