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Your goals and requirements:
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For your company / organization you want a/an
- central contact database? All business transactions centralized in the contact history?
- quick evaluation (reporting)? e.g. who has bought what? / who has been interested in what products? / how many areas are in region A?
- standardised address verification?
- clear timetable for your internal and external sales?
- smooth flow of information between your external sales agents and your headquarters?
- quick customer information without a lot of time effort or costs? e.g. invitation mailings to fairs or promotional offers.
- proper marketing analysis to be able to target the correct customer segments?
- annual sales plan for the management of the activities for each employee or subsidiary?
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Our solution for your organization:
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For your company / organization you want to
- set up a service-oriented complaint management?
- process requests to the helpdesk / service center quickly and correctly?
- realize a powerful call center for in-and outbound calls?
- analyse which products cause problems at which customers?
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Our solution for your organization:
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